Refund policy
All sales are final. We do not offer refunds, returns, or exchanges for a change of mind.
Every AntDigital KC item is printed to order just for you, so we can't take it back or swap it for a different design, size, or color.
Damaged or misprinted? If your item arrives damaged or with a printing error, email support@antdigitalkc.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement. No need to send it back. If we can't replace it, we'll refund the item.
Order hasn't arrived? First check that the shipping address on your order is correct and ask your local post office, since packages are sometimes held for pickup. If your order still hasn't arrived 30 days after you placed it, email support@antdigitalkc.com within 7 days after that. We'll open a claim with the carrier and our print partner, and if the package is confirmed lost in transit, we'll send a replacement.
What we can't cover: packages that tracking shows as delivered to your address, and orders sent to an incorrect address entered at checkout. We'll still help you with the carrier, and we can reship to a corrected address at cost.